Returns and refunds

Common GroupforShop Approach

At GroupforShop we require all merchants who list products for sale to comply with this Groupforshop returns and refund policy.  Merchants are free to offer additional warranties and guarantees on the products they sell. You can view the  merchants terms of sale and policies by clicking on the merchant Information Box which  displayed on the Group Offer page.

Change Of Mind

You can change your mind for any reason and return your purchase within 7 business days of receipt. To do so you should contact your merchant by email  using the GroupforShop Communications System which is accessible from your Account. ( see How to Retun Product Guide) 

You will be refunded the full cost including original cost of goods plus delivery charges (if any) paid by you. The refund will be credited to your original method of payment within ten working days. Please check your merchants returns policy before purchasing  on the treatment of the delivery costs incurred in returning the goods as position can vary by merchant. 

You have a duty of care for the product during the cancellation period, which includes it being sent back in the original, unmarked and undamaged packaging, or in a good enough quality transport packaging in order to avoid any damage during the transport back to the merchant. Items must not have been used or assembled in any way.

Incorrect Orders or Damaged Goods

If the delivered item does not match your order, is damaged or incorrectly supplied, please inform the merchant as soon as possible by email  using the GroupforShop Communications System which is accessible from your Account. to arrange a refund or replacement. The merchant will then contact you to  explain all the necessary procedures which you should follow.

Please open and check your order the day of receiving it. Merchants should be notified of defects or damage within 24 hours of delivery. If goods are damaged in transit you should take  a photo of the damage for the merchants records and to assist the merchant in taking appropriate action. We will require you to return the item with care, as it might be necessary to return it to the manufacturer.

The goods will either be replaced or you will be refunded You will be refunded the full cost including original cost of goods plus delivery charges (if any) paid by you. The refund will be credited to your original method of payment within ten working days. The  merchant will also be responsible for the delivery  costs incurred in returning  goods that are damaged on delivery on incorrectly supplied. 

Merchant Response

We require all merchants to answer emails within 1-2working days. If you do not get a response within 2 working days please contact us

Disputes

We ask buyers to first contact the merchant when they have a problem. If the merchant fails to respond or resolve the problem, feel free to  contact us

The GroupforShop Buyer Protection Policy is designed to handle situations where a buyer either never received a product or received a product that is materially different from what was ordered or expected. When a claim is made under the GroupforShop Buyer Protection Policy we will require merchants and buyers to comply with the GroupforShop Buyer Protection resolution process.  Both buyers and merchants permit us to make a final decision, in our sole discretion, on any claim that a buyer files with us under the Buyer  Protection Programme. 

Your legal Rights

To find out more about your legal rights when purchasing goods and services on line go to the OFT link below.

http://www.oft.gov.uk/OFTwork/consumer-protection/campaign11-12/kycr/kycr-buying-online/